Manager Keeps Breaking Store Rules For Customers, It Backfires And He Tries To Pin It On Worker

"I just assumed that he as the manager was doing the right thing"

Maryjane

• Published in Interesting
• September 24, 2023

One of the most frequently used terms in the field of corporate compliance is "policies and procedures." However, it also ends up being one of the most ambiguous expressions we use.

Because of this, even the most seasoned compliance experts require a reminder of the significance of workplace regulations and procedures. Policies and procedures are meant to make business activities more consistent and, as a result, less likely to result in an undesirable incident.

Policies set expectations for employee behavior, enabling the company to more effectively accomplish its goals. It can occasionally assist in achieving operational goals.

Other rules and processes all help to meet compliance objectives. There are different jobs which can be completed in a variety of ways, but policy and procedure demonstrate to the employee how to complete them in their preferred manner.

The OP works in retail, and the story talks about how one goes about the job, and they tell you all the rules and things you can and can't do. Then a customer gets upset, gets a manager, and then the manager comes over and breaks those same rules.

The OP has witnessed this happen over and over again, so they just kept track of everything the manager let happen. It got to the extent that the manager had a meeting and got reprimanded by the corporation.

He tried to rope the OP in as the one who did it, but the OP refused to take the fall for it.

OP writes

"This meal doesn't come with cornbread, that'll be an extra dollar fifty"

He wasn't fired or anything but he stopped folding in front of customers

The post got hundreds of comments and here are a bunch of them

My answer was going to be the same

It usually doesn't get back above them

This redditor has a different take on the whole thing

I have a different take on this: you have to have some sort of balance of leniency on store policies. If not, then people will identify you as soft and manipulate you for their own gain. It's sad, it happens - 80% of customers are fine, 20% are pieces of shit.

I learned from one of my first managers (in retail) - to basically treat it like a game, the customer huffs and puffs because they aren't happy, bring the manager over to placate them. They might not get what they wanted, but they do get satisfaction that they talked to a manager and got something out of "causing a scene" (most times just self satisfaction).

Sometimes you can talk a customer down, other times they have "I want to speak to a manager" bloodlust in their eyes. This works if there is a good relationship between manager / direct report and the manager wasn't an asshole to begin with.

Old Navy was this Redditor's favorite

The lady was throwing a fit

They don't pay my staff to get yelled at

Having horrible managers

Management has the authority to bend the rules

Having a good manager is rare

You know that saying "the customer is always right" it's a pretty annoying sentence, as many Redditors agree that whoever said that has probably never met the customer. Most of them also agreed that they have never met a group of people who are more consistently wrong than the customer.

Tell us what you think about this story by dropping a comment below, and don't forget to share this post with your loved ones as well.

Maryjane