Employee Shares How An Angry Customer Got Him Offguards By Insulting His Colleague, Shares Additional Tip For Impatient Customers

"Most of these people are just oddly aggressive"

Maryjane

• Published in Interesting
• December 9, 2023

Knowing how to react when someone you're trying to help acts disrespectfully can be challenging. Even if you frequently interact with customers and clients, a sudden outburst of animosity can be startling, and you could find yourself in a difficult situation very quickly.

However, you should always maintain professionalism when providing customer service, especially when dealing with obnoxious clients. In dealing with this type of consumer, you have to be careful not to show your emotions too much.

Whether you are impolite or not, how you handle consumers will represent the company you work for. The original poster for today's story shared how he encountered a customer who was angry that she lost her phone.

The OP was working with a newer cashier, and a lady came in, a bit angry, saying she lost her phone. She said she was at the OP's newer coworker's till and told him to check it.

He checked the drawer below the register, which we put tags and other stuff in, but it wasn't there. I chimed in to say it must be at customer service. I assume another coworker saw the phone and put it at customer service before anyone could see it, because we don't want personal items to get stolen.

The lady's phone was finally found, but what astounded the OP was that this lady called the new worker an idiot. It didn't sit right with the OP, as he didn't get why she had to be insulting, so he brought the story online.

OP writes

OP assumed another coworker saw the phone and put it at customer service

She sighs in relief and says that's her phone, thank God the OP found it

Lots of people wave it around wildly, sliding it up and down, or side to side

And the comments from other Redditors roll in...

The newest ones this Redditor has seen does it cleverly

Going through three different payment devices

OP drops more info in the comments

We get the customer to describe the phone usually. But I live in a tiny town so theft like that isn’t something we worry about. Besides, the customer and cashier remembered each other, so it isn’t someone being sketchy that no one knows. That doesn’t happen around where I live, actually. Don’t worry, it was her phone for sure!

Unfortunately some people think they’re more important than everyone else. I’ve had customers come up behind me at my till to tap me on the shoulder and ask if I can help them over at customer service.

This Redditor has a similar story to share

The role of customer service requires they don't have to tell

This Redditor hopes the phone was really hers

This Redditor reveals their own story in a different light

It is not just a quick tap

When your main responsibility is to serve customers, it's critical to employ professionalism and effective communication to diffuse difficult situations. Your team can accomplish its objectives by paying attention to the demands of your clients and listening to them.

It's frustrating to lose things, and the customer didn't know he was new, but her words totally caught the OP off guard. Drop your thoughts about this story in the comments section below.

Maryjane